Support

How can we help?

Questions about an order, a size or a pair of trousers? Start below and choose the path that matches your request.

Order, shipping or returns

Delivery windows, tracking and our return policy for DE, FR, PL and UK.

Shipping · Returns

Fit and sizing

Use Fit Guide Beta as a starting suggestion. For a specific pair, include the product name and your usual size.

Fit Guide Beta · FAQ

Product feedback

Ideas, wear notes and observations from real use are welcome. Feedback goes to the product team (not instant support). We may later share what we changed — never a public feed of raw suggestions.

Share product feedback · How we make them

Company details

Legal entity and imprint information for EU customers.

Imprint

Write to us

In the first line of your message, start with one topic tag:

ORDER · FIT · FEEDBACK · OTHER

We aim to reply within 1–2 business days for order and fit questions. Product feedback is read by the team and may not receive an individual reply every time. FEEDBACK messages stay private — we do not publish customer wording on the site.

Email: info@ziilay.com

Build with us

Better trousers are built with people

Better trousers are built by people who understand different parts of the same problem. Here is how you can take part.

Help us build better trousers

You wear them. You know what works. Tell us what you like, what bothers you, and what you wish your trousers did better. This is feedback for the product team — not a review, and not a contest.

Tell us what works and what doesn't. Your wear notes and fit feedback shape the next pair — honestly, with no obligation and no reward for positive reviews.

Opening gradually

Work with Ziilay

We keep this small. Register your interest if you make content about men's clothing, work, travel or everyday life. We will reply only if there is a fit — this is not an open affiliate programme yet.