Terms of service

1. Who we are

These terms apply to the Ziilay online store and to the products you buy here. The store is operated by Guangzhou Zilai Trading ("we", "us"). The brand is Ziilay. Email: info@ziilay.com. Our address and tax details are on the Imprint.

We sell only to customers in Germany, France, Poland and the United Kingdom.

2. These terms

These Terms of Service, the Privacy Policy, the Refund Policy and the Shipping page form the contract for your use of the store and for each order. If a sentence here conflicts with a mandatory consumer-protection rule in your country of residence, that rule applies.

If you do not agree to these terms, do not use the store and do not place an order.

3. Who may buy

You may place an order only if you are legally able to make a contract in your country of residence. Orders are for your personal or household use, not for resale.

You must keep your account access secure. You are responsible for use of the account, and you may not transfer it.

Details you give us for an order must be accurate and kept up to date.

4. Products

We describe products as accurately as we can. Colour and appearance can differ slightly from your screen because of the device and its settings. That does not reduce your statutory rights if a product does not match the contract or the description.

We may change a description or stop selling a product. A change does not alter an order we have already accepted. If we cannot supply an accepted order, we will contact you and refund what you paid for the part we cannot supply.

5. Orders

An order is your offer to buy the products in it. We accept the offer when we email you an order confirmation. We take payment before we accept.

You may cancel before the order has shipped, as set out in the Refund Policy. After shipping, cancellation, withdrawal and returns follow the Refund Policy and the mandatory law of your country. These terms do not remove those rights.

If we do not accept an order, or we cancel it because the product is unavailable or a price was obviously wrong, we contact you with the details you gave on the order and refund any payment we have taken.

6. Prices

The product price shown to you includes the taxes that this store includes in that price. Any shipping charge is shown before you pay. Where we offer free standard shipping, it applies from €89 or £79, as shown at checkout and on the Shipping page.

You pay the price in the order confirmation. A later change to a price on the store does not change an order we have already accepted.

A promotion may have its own conditions. Those conditions apply to that promotion if they differ from these terms. They do not reduce your statutory rights.

7. Shipping and delivery

We ship to Germany, France, Poland and the United Kingdom. After dispatch, standard delivery is typically 5–8 business days. That is an estimate, not a dated promise. This store does not offer local next-day or two-day delivery.

If you buy as a consumer, the risk of loss of or damage to the goods passes to you when you, or a person you have named, take physical possession of them. Handing the goods to the carrier does not, by itself, pass that risk to you.

A delay caused by a carrier or by an event outside our control does not remove the delivery and refund rights that mandatory law gives you.

8. Cancellation, withdrawal and returns

If you are a consumer in the European Union or the United Kingdom, you may withdraw within 14 days without giving a reason, on the terms in the Refund Policy. Ziilay also gives you 30 days from delivery to return unused items, on the conditions in that policy. The 30-day window does not replace or limit the 14-day right.

Who pays return shipping is set out in the Refund Policy. If mandatory law requires us to pay, that law applies.

9. Intellectual property

The store, the Ziilay name and logo, and our text and images belong to us or to our licensors. You may use the store to shop for yourself. You may not copy the materials for a commercial purpose without our written consent.

Shopify's name and marks belong to Shopify. Other names on the store belong to their owners.

10. Acceptable use and automated access

Use the store only for a lawful purpose. Do not break the law, infringe intellectual property, harass anyone, send malware or spam, scrape the store, or bypass a security or access control.

An automated agent may access the store only if each request identifies it in the user-agent string as "Agent/[agent name]", it does not pretend to be a person, it does not evade a control that distinguishes automated access from a person, and it stops when we tell it to stop. We may block automated access.

We may suspend an account that breaks these terms. Suspension does not remove rights on an order we have already accepted.

11. Third parties and Shopify

The store may link to sites or tools that we do not control. If you leave the store, their terms apply. A purchase you make from us is a contract with us.

Shopify provides the platform. Shopify is not the seller of the products. Your contract of sale is with us. This section does not limit a claim you have against us under these terms or under mandatory law.

12. Privacy

We use personal information as described in our Privacy Policy. Shopify hosts the store and processes information as described in Shopify's privacy policy for store customers.

13. Feedback

If you send a review, suggestion or other message, you keep the rights in it. You give us a non-exclusive permission to use it to run, improve and present the store, including by showing a review. We do not owe you a fee for it, and we do not reply to every message. We may refuse or remove a review that is unlawful, abusive or misleading.

Do not send material that infringes another person's rights or that contains malware.

14. Errors

If a price, description or stock figure is obviously wrong, we may correct it before we accept the order. If we have taken payment and we do not accept the order, we refund that payment. After we accept an order, we may cancel and refund only the part we cannot supply. An error does not remove any other right you have on an accepted order.

15. Liability and statutory rights

Nothing in these terms excludes or limits liability that mandatory law does not allow us to exclude or limit. That includes liability for death or personal injury caused by negligence, for fraud, and for a product that is not in conformity with the contract. Your statutory rights as a consumer in Germany, France, Poland or the United Kingdom stay in full.

Subject to the previous paragraph, we are not liable for loss that was not a foreseeable result of our breach, or for loss caused by your own breach of these terms. We do not guarantee that the website will be available without interruption.

16. Changes, law and disputes

We may update these terms by posting a new version on this page. The version in force when we accept your order applies to that order. A later version applies only to later use of the store. Where the law requires notice of a material change, we will give that notice. Browsing the store after a change is not a waiver of a statutory right.

If you buy as a consumer habitually resident in Germany, France, Poland or the United Kingdom, the mandatory consumer-protection rules of that country apply to the purchase, and you may bring proceedings in the courts of that country. Those rules prevail over any sentence in these terms that would reduce them.

If a provision cannot be enforced, the rest remains in force. Not enforcing a provision is not a waiver of it. These terms and the policies named in them are the entire agreement for the store and your orders. They do not take away a mandatory right that cannot be waived.

You may not transfer your contract without our consent. We may transfer this contract with the business to a successor. A transfer does not reduce your statutory rights. We will tell you if the law requires notice of the transfer.

17. Contact

Questions about these terms: info@ziilay.com. Identity details: Imprint.