Questions, answered plainly
Sizing, fabric, care, delivery and returns for Ziilay trousers. Can't find what you need? Contact us.
Sizing & Fit
Use our Fit Guide Beta for a starting suggestion based on height, build, waist and preferred fit. It is a guide, not a guarantee, so compare the measurements on the product page before ordering.
Use the measurements on each product page as your reference. Brand sizing varies, so comparisons to another label are only a starting point. If you are between sizes, email us with the product and your usual measurements.
Waist and inseam options vary by style. The exact choices are shown on each product page; cropped styles use a fixed shorter length.
Fabric & Care
We choose fabric for a particular kind of day: a hot commute, a long journey, a cold morning or hours spent sitting and moving. Stretch, breathability, warmth and stability matter because they change how the trousers feel and perform. Read more on How We Make Them.
Ramie is a natural plant fiber. In the right blend, its structure can help create a light, airy feel; cotton adds a familiar hand. Our ramie-cotton trousers are designed for hot commutes and working days around 30°C and above.
Follow the care label on the individual product. As a general guide, wash cold on a gentle cycle, avoid bleach and hang dry when practical. Fleece-lined styles should be washed inside out to help preserve the lining.
Shipping & Returns
Free standard shipping applies to orders from €89, or £79 in the UK, where offered. We ship to Germany, France, Poland and the United Kingdom; delivery is typically 5–8 business days after dispatch. See Shipping.
EU / UK consumers have a 14-day right of withdrawal. Ziilay also offers a 30-day returns window for unused items. See Returns & Cancellations for conditions and return-shipping responsibility.
This store ships to Germany, France, Poland and the United Kingdom only.
Orders & Payment
Available methods appear at checkout and depend on your country.
Email info@ziilay.com with your order number as soon as possible. Cancellation is available before shipment; do not send a return without authorization.