Refund policy

<h3>Cancellations (before shipping)</h3>
<p>You may cancel an order <strong>before it has shipped</strong>. Use your account order page or email us. You will receive a <strong>full refund</strong>, including shipping paid for that order (if any).</p>
<p>Once shipped, use the <strong>returns / withdrawal</strong> process below.</p>

<h3>Right of withdrawal (EU &amp; UK) — 14 days</h3>
<p>If you are a consumer in the <strong>EU</strong> (including Germany, France, Poland) or the <strong>United Kingdom</strong>, you may withdraw within <strong>14 days</strong> without giving a reason.</p>
<ul>
<li>The period usually starts the day after you <strong>receive</strong> the goods.</li>
<li>Notify us before the deadline via your account return/cancel options or email (see Contact).</li>
</ul>
<p>We refund in line with applicable law after we receive the goods back or you provide proof of return.</p>

<h3>Brand returns policy — 30 days</h3>
<p>In addition to your legal rights, Ziilay offers <strong>30 days</strong> from delivery to return unused items for a refund, subject to the conditions below. This does not limit your statutory 14-day rights.</p>

<h3>Conditions</h3>
<ul>
<li>Unworn, unwashed, original condition</li>
<li>Tags attached where applicable</li>
<li>Original packaging where reasonably possible</li>
</ul>
<p>We may refuse returns with clear wear, washing, or damage beyond trying on (as permitted by law).</p>

<h3>Who pays return shipping?</h3>
<table>
<tr><th>Reason</th><th>Return shipping</th></tr>
<tr><td>Change of mind / withdrawal / size</td><td><strong>Customer</strong> (unless mandatory law says otherwise)</td></tr>
<tr><td>Defective / wrong item</td><td><strong>Ziilay</strong></td></tr>
</table>

<h3>How to return or cancel</h3>
<ol>
<li>Account → <strong>Orders</strong></li>
<li>Cancel (if not shipped) or request <strong>return / withdrawal</strong></li>
<li>Or email <strong>ziilay308@outlook.com</strong> with your order number</li>
<li>Ship only to the address we provide after authorization</li>
<li>Refund to the <strong>original payment method</strong> after inspection</li>
</ol>

<h3>Refund timing</h3>
<p>Processed after we receive and inspect the return. Card/bank timing depends on your provider.</p>

<h3>Shipping destinations</h3>
<p><strong>Germany, France, Poland, and the United Kingdom</strong> only.</p>

<h3>Contact</h3>
<p>Ziilay (operated by Guangzhou Zilai Trading)<br>
Email: <strong>ziilay308@outlook.com</strong><br>
Return address: provided after you submit a return request (EU fulfillment / Amazon MCF instructions). <strong>Do not ship without a return authorization.</strong></p>